SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mallyourlife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mallyourlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool neat handbag looks not cheap)
Everything corresponds, very comfortable
Good bag. Corresponds to the picture
Delivery took a little more than a month. I ordered in two colors: gray and black (sister). Colors correspond to the store's description. The size of the bag is small, as i wanted. In addition to the color in the rest are almost identical to each other. Black looks better, less noticeable shortcomings. The shape is kept, but the bottom is not even, so the horizontal surface is not stable. Inside in the middle there is a compartment with a zipper made of dense oilcloth (like the entire inner lining of the bag). But this insert is sewn only in the sides of the bag, below is not connected to the bottom in any way. Therefore, small things will move throughout the purse. The gray side creases from the folds are noticeable. And from one side a strong deformation, marriage. Both bags after the opening took out on the balcony weathered-a very strong extraneous smell. In general, the product corresponds to its price category. But the second time i would not order. Sister is also not delighted with the acquisition. It is better to pay and buy a better thing.
Bag as bag, medium quality
18 days to the irkutsk region. There was no smell, the threads do not stick out, everything is fine. Was in bubble bag, inside the air bag.
Delivery to moscow month and week. Very roomy (even such a bottle of water will fit) comfortable and beautiful. Smell for two and a half weeks and not выветрился, but not critical. (сдавала with her огэ, hope Chinese боженька me helped, then отпишусь) Oh and подарочек put in the form of thread
The goods came quickly. For such a price, the quality is good.
The parcel came to st. petersburg very quickly, it is probably the fastest delivery, looks like the same as in the photos, during transportation did not crumple
Came quickly, the size-thought a little more, iphone plus and passport placed means the mission is executed. Quality is also its okay, there was a good packing
Très bien
Cool
The bag came to finish the shvidko, in the regular station and give a description of the goods. The goods are podovolanna. The store in his turn to finish promptly obtrubywhile the deputy. In the podharunok put the wormhole thread. In the bag there is a pocket, as well as a small amount of money.
Nice looking bag, one side of it you can clearly tell where the fabric was cut. Wished it was more neat in that part, but can’t beat the price.
a little smaller than expected
Good bag
Very small, but funny. Delivery was 2 weeks!
ok
Fast delivery, good quality. Thanks