SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mallyourlife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mallyourlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A+++
Very satisfied with service and product.
The fastest shipment in the world. After the moment of payment ..... it took 4-5 minutes and i already received the tracking number. Bravo!
The store is well done, the first order was lost, he sent again and quickly delivered. The purse fully corresponds to the description.
Quality is good
Good wallet. The material is pleasant and looks reliable. While a bit harsh, but over time should soften. Everything fits without problems, cards and business cards are tight, but, again, over time it should pass. Bills fly without problems, i use the department with a zipper for coins (there is no hole there). In general, at first glance it is cool) over time, i will add a tip.
Unfortunately i did not see the measures. The body is perfect but huge. It's too big, i won't use it.
Thanks so much killer product worth waiting for. And thanks for the gifts.
Delivery in 10 days compliant and good quality products!
Very satisfied, fast delivery. Recominue
Friends who are low should pay a little attention to the dimensions because the product looks a little rough in the back pocket of the big pants but the product made of quality material gives that feeling quite a lot of eyes are satisfied with the present
awesome@
I thought it will be darker brown in color. You can see in the picture.. my leather couch that I have placed this wallet is dark brown... Wallet looks nearly light(copper)brown. Anyway, this Seller is very nice. Recomended
I liked the purse. To peter delivery two weeks. Genuine leather, odorless.
Sending and delivery is very fast. The wallet is made very well, packed very good.