SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mallyourlife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mallyourlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome.
Very good my husband loved and arrived very fast, thanks
Very fast shipping. 2 weeks. Quality is super. You can take even for a gift
Order well received very good quality merciii
Very well packed, better than pics, recommend it
Excellent watches for this price, look better than in the photo, not so bright. All buttons and dials work, the buckle is reliable. The box looks quite solid, came without deformation, was packed in a doll and a package, it would be nice to wrap it with cardboard. The parcel came in three weeks, the track is not tracked. I am happy with the purchase, thank you and every success to the store. I recommend.
Excelent Recommend
very good
It's very beautiful.
They arrived in two weeks, very good, price quality. Excellent. Thank you
Quality product bought 3 joined and fast delivery, excellent service
Watch super, took herself on a woman's hand, because i really love all men's))) the quality is good, look expensive.
The order came very quickly, for 10 days. Quality is good, let's see how they will manifest themselves in the future.
Very satisfied with the order, came within two weeks, all as in the description.
thaak you..super..
good
thnx very much for your fast shipping it took only 2 weeks till reach Oman .. which is much faster than it should be... regarding the product it's really great same as description.
Everything is fast and correct. Thank you.
Great watch. All arrows work. Fast delivery, order 05.05, to minsk arrived 25.05. Warranty card and instruction in english included.